Warranty / Return Policy


**Customer Satisfaction & Return Policy**

We want you to love your pen! WINKPENS take personal pride in our products and your satisfaction is our primary concern. Should there ever be a problem, please email jess@winkpens.com 

You may return your products for a full refund within 2 weeks from the date of purchase. Discounted items are FINAL SALE. In the case of manufacturing error, parts will be replaced free of charge if notified within 2 weeks of receiving. Return shipping is the responsibility of the customer.

WINKPENS LLC - 707 SW Washington St. Ste 1100 Portland, OR 97205

WINKPENS_components

 

WARRANTY

WINKPENS writing instruments are guaranteed against mechanical failure and for 60 days from the date of purchase, WINKPENS will repair or replace any WINKPENS pen product or part, free of charge when received at our distribution location from the consumer ( postage and insurance are the responsibility of the consumer, and processing fees may apply).  This warranty does not cover loss, custom decoration, exhaustion from normal use, accidental damage, or abuse such as improper use and care. Except for the explicit terms of this warranty, WINKPENS disclaims all warranties, including merchantability and fitness for a particular purpose.

Fluids and inks used within this writing instrument are at the user’s discretion. Certain types of fluids or inks may result in permanent discoloration or staining of pen components, which is considered normal wear and tear, and not covered by this warranty.

Also excluded are all glass pieces damaged from impact, unreasonable use and abuse. Any such product that is no longer in production and cannot be repaired will be replaced with a comparable WINKPENS product.

Applicable to pen tips: Due to the nature of glass as a material and being hand-made, each nib will vary slightly in design.

IN NO EVENT IS WINKPENS LIABLE FOR INJURIES AND DAMAGES DUE TO IMPROPER USE OF ANY KIND. WINKPENS’S LIABILITY IS LIMITED TO THE PRICE PAID FOR THE PEN ONLY. By using the pen, you accept these terms. If you do not accept these terms, please return the pen to the location of purchase for a full refund. 

WINKPENS glass nibs